• Contact Information
  • Customer Service
  • Discounts
  • Shipping Costs
  • International Shipping
  • Processing And Shipment
  • Shipping Time
  • Tracking Your Shipment
  • How We Ship
  • Shipment Packaging
  • Age Gaps For Software
  • Software Packaging
  • Warranties-Returns-Refunds
  • **25%-35% RE-STOCKING FEES**
  • Tech Support
  • Taxes
  • Out of Stock And Back Orders
  • Special Orders
  • Payment Methods
  • Canceling Orders

  • CONTACT INFORMATION

    G Children Adventures
    390 Moonlight Ave SE
    Salem, OR
    Phone: 1 503 371 0795
    Fax: 1 503 371 0795
    E-Mail:


    questions@toddler-computergames.com

    CUSTOMER SERVICE

    We will respond to any of your questions or concerns within 1 business day. Any correspondence that we receive on weekends or holidays will be answered by the next business day. Our goal is to treat you as our most valuable asset because you are. Your total and complete satisfaction in your relationship with Toddler-Computer Games is our number one priority. Please feel free to contact us with your questions, concerns, advice, or input.

    DISCOUNTS-SPECIALS-SALES

    Toddler-Computer Games will offer discounts, specials, and sales on a monthly basis. These savings will be advertised within our store or they will be offered in our "Store Updates" Newsletter. If you would like to subscribe "Store Updates" and receive information about sales and specials for "Store Updates" subscribers only, please click on the "Store Updates" button to your left and fill out the necessary information.

    After you make your first purchase and you choose to subscribe to "Store Updates", we will give you a 10% discount that you can apply toward the rest of your purchases at Toddler-Computer Games. You will have the option to unsubscribe from our newsletter at any time.

    During your visit to Toddler-Computer Games, you will notice buttons on the home page that say "Customer Discounts" or "(month) Specials". Click on these buttons to find out what discounts are being offered during your visit.

    SHIPPING COSTS

    PLEASE CONTACT US IF YOUR PRODUCTS ARE BEING SHIPPED OUTSIDE THE CONTINENTAL UNITED STATES SO THAT WE CAN GIVE YOU AN ACCURATE AMOUNT FOR YOUR SHIPPING COSTS.

    Our shipping costs are a flat rate depending on the amount purchased:

  • Under $19.99 ------------$5.75


  • $20.00 - $39.99 --------- $7.50


  • $40.00 - $59.99 --------- $9.00


  • $60.00 - $79.99 ----------$11.00


  • $80.00 - $99.99 ----------$13.00


  • $100.00 - 149.99 ---------$17.00


  • $150.00 - $199.99 --------$20.00


  • $200.00 - $249.99 --------$25.00


  • $250.00 - $299.99 --------$30.00


  • $300.00 - $349.99 --------$35.00


  • $350.00 - $399.99 --------$40.00


  • Over $400.00 --------------$50.00
  • Please note that all prices quoted are in U.S. Dollars.

    INTERNATIONAL SHIPPING

    Yes, we ship some of our products internationally. Please send us an E-mail about the products that you want to buy. We will respond by E-mail within one business day about their availibility for international shipping and about your shipping costs. Toddler-Computer Games reserves the right to re-evaluate international shipping charges based on actual cost. We will not charge you these additional costs unless we have your permission.

    PROCESSING AND SHIPMENT

    All software, mice, keyboard, headset, mouse pad, and Comfy orders received will be processed for shipment within one to two business days. The furniture will processed for shipment within two business days.

    SHIPPING TIME

    Software, mice, keyboards, headsets, mouse pads, and Comfy products should arrive between 4 and 10 business days from their shipment date. The furniture should arrive between 7 and 12 business days from the day it is shipped. We will send you an E-mail on the day your products leave the warehouse.

    TRACKING SHIPMENTS

    Your delivery confirmation numbers and/or tracking numbers will be included with the E-mail concerning your shipment date.

    HOW WE SHIP

    In most cases, the software, mice, keyboards, headsets, mouse pads and Comfy products will be sent by USPS First Class Mail, Priority Mail or UPS Ground. You will be provided a Delivery Confirmation or a Tracking Number number when we E-mail you that your merchandise has been shipped.

    Please be aware that a Delivery Confirmation number is NOT a tracking number. When you enter the Delivery Confirmation number into the USPS website location, you will typically see 2 entries. One entry will show that your shipping information has been uploaded. The other will show that the package has been delivered. Generally, there are no scans when the package is in route. We apologize for any inconvience.

    The furniture will ship by FedEx. We will provide you with a tracking number when your merchandise is shipped.

    We will always provide you with a tracking number when we ship any of our products by UPS.

    SHIPMENT PACKAGING

    The software, mice, keyboards, headsets, mouse pads and Comfy products are generally shipped in boxes supplied by the USPS or UPS.

    The furniture is shipped in a Oversized 2 (O/S 2) box. If you order the desk and hutch (Wild Zoo) at the same time, they are shipped in one box.

    AGE GAPS FOR SOFTWARE

    We have tried to categorize the software as follows:

    • Toddlers
    • 1 thru 5
    • Children
    • 6 thru 12

    You will notice that the ages for recommended use of the software does not fall into this categorization very often. We have tried to come as close as possible to these parameters. PLEASE check the top of every software descripition page carefully for the recommended ages of use. Many times the software can be used by both toddlers and children. If you have any questions, please contact us.

    SOFTWARE PACKAGING

    All of our software is guaranteed to be brand new and never used. We will make it perfectly clear on our descripition pages if the sofware is not new. We will refund your ENTIRE cost if the software is not as advertised.

    On the descripition pages for the software, you will note that the software is shipped in a paper sleeve, jewel case, mini-retail box, or retail box:

    • SLEEVE:
    • The CD is in a soft plastic or paper sleeve with no cover. If the instruction/installation manual is not included, this means the manufacturer has included these files on the CD.

    • JEWEL CASE:
    • A CD (or CDs) enclosed in a hard plastic case called a jewel case. In most cases, a colored cover and/or a small installation manual for game play instructions are enclosed within the jewel case. If the instruction/installation manual is not included, this means the manufacturer has included these files on the CD.

    • MINI-RETAIL BOX:
    • The same box that you would purchase over the counter at a local store with all paperwork inside. It is about the size of a DVD case. Much of the software being sold today in local stores are in Mini-retail boxes.

    • RETAIL BOX:
    • The larger box that some software is still being sold in at your local store. All the paper work is included.

    WARRANTIES-RETURNS-REFUNDS

    SOFTWARE GAMES

    Our goal at Toddler-Computer Games is your satisfaction. Within 30 days of your purchase, we will gladly accept the return of the software for the following reasons:

  • 1. If you have not opened the box, you can return the product to us for credit or replacement within 30 days, no questions asked.
  • 2. If the product will not work on your computer, you may return it to us for credit or replacement within 30 days of receipt.
  • 3. If the product is broken or damaged while in transit, you may return it to us for credit or replacement within 30 days of receipt.
  • 4. If the product is defective, you may return it to us for credit or replacement within 30 days of receipt.
  • Please be advised that in most situations, our CD ROMS are not defective. The majority of problems that we encounter are a compatibility issue between the software and your computer. This occurs because of the variety of system configurations, different manufacturers of hardware and software as well as a variety of other situations. These compatibility issues can occur even when other software programs function on your computer.

    If you are having a problem with the software, please contact the technical support of the manufacturer. This information should be included on the help files of the CD ROM or the documentation included with the software.

    If you are having difficulity contacting the manufacturer or you cannot resolve the problem, we will try to help. Please contact us by phone or E-mail to initiate the process.

    If we cannot resolve the problem, we will tell you to return the software to us along with all of the documentation (box, manuals, etc) that you received with the software. Everything returned must be in the original condition.

    We will test the software and determine if it is defective. If the software is defective, we will replace it at no cost to you. If the software is NOT defective, we will give you a credit that is equal to your original purchase price (less a 25% re-stocking fee) towards any product on our website.

    PLEASE BE ADVISED THAT WE DO NOT ISSUE REFUNDS FOR OUR SOFTWARE. YOU WILL BE GIVEN AN EXCHANGE OR A CREDIT WITHIN OUR STORE!

    We would like to encourage you to check the System Requirements for the software on our product descripition page BEFORE you make your decision. Please be sure that you have all of the system requirements that are listed before you order. If there are any questions, please contact us.

    If you cannot resolve the problem, you must return the product undamaged AND in perfect condition. The product must be unregistered and include all of the manuals and enclosures that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally.

    All exchanges, returns and credits must be pre-approved. Please contact us by E-mail at questions@toddler-computergames.com or by telephone or fax at 1-503-371-0795 to initiate the process. Please be aware that we do not give a credit for any returned postage (unless defective) but you will receive credit for your original purchase price less restocking fees.

    If we have sent you an incorrect product, we will replace it with the correct product at no cost to you. Call us or Email us at questions@toddler-computergames.com to initiate the process. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us.

    KIDZMOUSE KEYBOARDS, MOUSE AND HEADSETS

    Kidzmouse products have a warranty of 30 days to work as described in the packaging materials. If you need to return or exchange the product, please contact us by E-mail at questions@toddler-computergames.com or phone us to initiate the process. Please be aware that you must return the product in its original package with all the papers and manuals that came with your order.

    The shipping charges to return the merchandise are your responsibility. You will receive credit for the original purchase price less restocking fees (unless defective).

    WILD ZOO AND KIDSTATION FURNITURE

    Please be advised that the furniture requires assembly.

    There is no warranty on the furniture.

    If you change your mind about the furniture and need to return the product, please contact us by E-mail or telephone within 10 calender days of when you receive the furniture to initiate the process. All damaged items must be reported directly to Wild Zoo or Kidstation for replacement within 10 calender days of receiving the product per the instructions that will be included in the box. Otherwise, there will be a charge to replace the damaged parts.

    The shipping costs for returns are your responsibility but you will receive a credit for your original purchase less restocking fees (unless defective).

    COMFY EASY PC KEYBOARD AND SOFTWARE

    Comfy Easy PC provides a 30 day, money back guarantee on the Easy PC Keyboard. All software sales are final. Returns on software will only be accepted for defective products.

    Returns will not be accepted after 30 days from the original ship date for any reason.

    Freight and shipping charges are not refundable.

    Online purchases being returned must be:

    • In original packaging
    • In resellable condition
    • With all components packaged back inside including all original parts/accessories/documentation. Incomplete returns will not be accepted
    • A copy of the original receipt included
    • Shipped in similar packaging as received

    A Return Authorization (RA) number must be obtained from Imaginative Minds prior to the return of any merchandise. This can be obtained by sending an e-mail to support@comfylandnorthamerica.com or call our toll free number at 1 (866) 372 6639 with the details of your return.

    All returns must be shipped with freight prepaid and the R.A. number displayed on the exterior box clearly.

    Credit will be issued once we receive and examine the package returned.

    Items showing customer abuse will not be accepted.

    Damaged or Lost Items

    • Product defects will be handled as per warranty certificate provided in packaging.
    • All claims for damage must be filed within 20 days of receipt.
    • All claims for shortages or incorrect billings must be made within 10 days of receipt.

    CALIFONE PRODUCTS

    Most products manufactured by Califone feature a one-year warranty unless otherwise specified. This warranty is specific to the date of manufacture as determined by the serial number or date code printed on the product.

    All of our products are guaranteed to give 100% satisfaction. Our products, materials and instructions are described as clearly and accurately as we know how. If any item does not fully meet your expectation in every way, you may return it for a prompt and courteous exchange or credit.

    Please note items returned must have PRIOR CALIFONE AUTHORIZATION before shipping (items sent without prior authorization may be refused.) Califone will not issue credit for shipping charges.

    Please have the following information available when contacting Califone for an exchange:

  • Company or School
  • Address
  • Telephone Number
  • Model Number of product
  • Serial Number
  • Date of Purchase
  • Name of company product was purchased from
  • All service and repair issues for Califone products are handled directly by Califone and our Authorized Distribution Centers. Within the United States, all service and repair issues for Califone products are handled directly by Califone Incorporated at our facility in San Fernando, CA. Please contact us directly for service for items outside the United States and Canada.

    Please note items returned must have PRIOR CALIFONE AUTHORIZATION before shipping (items sent without prior authorization may be refused.)

    Our shipping address:

  • Califone International
  • Attn: Service Department
  • 1145 Arroyo St., #A
  • San Fernando, CA 91340
  • Most replacement parts (and many accessories) for Califone products are available through our Service Department, including selected replacement styli (needles) for phonograph cartridges. For information on purchasing these items, please contact the Service Department directly toll-free at 800-722-0500.

    While under a valid warranty period, damaged or defective products (purchased domestically) may be returned to the Califone Service Department with prior authorization for service and repair, free of charge.

    Out-of-warranty items may be returned for service and repair for a flat fee. Califone does reserve the right to charge an additional fee for products with extensive physical damage however we will not proceed with service without your authorization.

    Califone global warranty policy guarantees our products to be free from defects.

    All service and repair issues for Califone products are handled directly by Califone and our Authorized Distribution Centers.

    Califone provides each original retail purchaser of the audio product a one year warranty against defects in materials and workmanship when purchased from Califone or an authorized Califone dealer.

    A warranty registration card must be completed and received by the Califone before a warranty claim may be processed. This warranty covers products outside the United States only if purchased through an authorized international Califone distributor or Califone dealer within the country of purchase. The warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intended or compatible with the audio device as sold, damage or failure due to accident, misuse or neglect, or modification.

    Califone Inc. shall not be responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer. All photos, illustrations, colors, weights, and specifications contained in this catalog are based on the latest production information at the time of publication. Califone reserves the right to make changes at any time, without notice, in colors, materials, equipment, specifications and models. Any variations in colors shown may be due to the reproductive variations of the printing process. Photos may include non-U.S. equipment. Some models may be shown with optional equipment.

    Within the United States, all service and repair issues for Califone products are handled directly by Califone Incorporated at our facility in San Fernando, CA.

    For specific repair issues, please contact the Califone Service Department and/or Authorized Distribution Centers through the regional contact information.

    BIG KEYS PRODUCTS

    There is no pre-approval required for replacing the Big Keys Keyboards.

    All Big Keys products are sold with a 1 year replacement warranty.

    Defective products returned for replacement must be received with shipping pre-paid.

    Credit Returns do require pre-approval.

    Credit returns should be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals, and accessories.

    Please contact us at Toddler-Computer Games to initiate the process:

  • E-mail: questions@toddler-computergames.com
  • Phone: 503-371-0795

    CHESTER CREEK TECHNOLOGY PRODUCTS

    At Toddler-Computer Games and Chester Creek Technologies your complete satisfaction is our goal. If for any reason you are not satisfied with a product you have purchased on our Web site, you may return it within 30 days of the date on your packing list for a full credit or exchange on the product.

    To initiate the process, please contact us at:

  • questions@toddler-computergames.com
  • Or call 503 371 0795

    within 30 days of the date on your shipping label prior to returning your item(s). All returns must be sent to Chester Creek Technologies in original packaging and include all parts and/or components. Returns must be shipped prepaid.

    GRANDTEC PRODUCTS

    GrandTec products are warranted for a period of one year from the date of purchase to be free of any defect in material and workmanship and that it will perform in accordance with specifications. The sole obligation of this warranty shall be to either repair or replace at our expense the product, at manufacturer’s option. The original sales receipt must be supplied for warranty repair.

    There are no warranties except as stated. There are no warranties expressed or implied, including, but not limited to, the implied warranties of merchantability and of fitness for a particular purpose. In no event shall we be liable for consequential, incidental, or special damages, including, but not limited to, damages or loss of data, profits or goodwill.

    Products which have been subject to abuse, misuse, vandalism, accident, alteration, neglect, unauthorized repair or improper installation will not be covered by the warranty.

    A valid Return Authorization Number (RA#) is required for all warranty repairs. This warranty is valid only for products purchased in North America.

    To initiate the process, please contact us for a valid RA# at:

  • questions@toddler-computergames.com
  • Or call 503 371 0795

    MILLER CONCEPT PRODUCTS

    Miller Concepts backs their products with a 30 Day Credit Or Exchange Guarantee (less 25% restocking and shipping fees).

    Their goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, you may return the merchandise within 30 days from receipt of your order for a credit or exchange (less 25% restocking fee).

    Shipping charges are not refundable.

    Please note a Return Merchandise Authorization Number (RMA#) is required for all product returns.

    Please Note

  • Shipping charges are not refundable and they do not pay for return shipping costs
  • Sorry, but they can not accept returns on special orders and those with special instructions
  • Products must be returned in the same condition as they were purchased
  • If you are returning coasters, trivets or mugs, please include the corresponding gift box in good condition. Failure to return, or damage upon receipt of the item will incur $1.00 per box to be deducted from the refund
  • To return products covered by their 30 day guarantee, please do the following:

  • Email questions@toddler-computergames.com to request a Return Merchandise Authorization (RMA) number. It may take 2-4 business days before an RMA is issued to you
  • Write the RMA# clearly on the package that you are returning
  • Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as purchased
  • Address and send package as follows:
    • RETURN MERHCANDISE AUTHORIZATION
    • RMA# issued to you
    • Miller Concepts
    • 7 Cloverleaf Circle
    • Shubenacadie, NS
    • B0N 2H0 Canada

    Important Notes

  • Do not abbreviate RETURN MERHCANDISE AUTHORIZATION# to RMA# when addressing your package
  • For customs declaration forms, e.g., the green sticker, please state "returned goods - switch plates" (or license plate, mugs, mousepads, etc) on the description field.
  • Please DO NOT overstate the valuation of your returned goods (exclude shipping cost). Without proper documentation, taxes may be applied on the package sent back to us. If so, this amount will be deducted from your credit.
  • Please send the items to be returned to us via the post office. We WILL NOT accept returns sent by courier.
  • Purchases made with a credit card will receive a store credit or an exchange. The credit will be made within 5-7 business days of receipt and verification of the merchandise
  • MOUSESTUFF.COM PRODUCTS

    Your mouse is guaranteed to be free of manufacturer's defects for up to 12 months. For the first 30 days from the date of purchase, your mouse will either be replaced, or your money will be refunded as long as you return the merchandise in the original packaging and in resellable condition.

    After 30 days, you can receive a replacement for manufacturer's defects to the merchandise. Please take care of your new mouse, because the warranty does not cover accidents or excessive wear.

    To return your merchandise, an authorization is required. To obtain authorization, all returned merchandise must be in its original packaging and in resellable condition with all manuals. We accept returned merchandise within seven days of the date you receive your order.

    Returns or exchanges between 8 - 30 days may be subject to a 20% restocking fee. You are responsible for the return shipping costs. Refunds are issued after we receive and inspect the product. Refund time is approximately 2 - 4 weeks after the factory receives the product.

    To initiate the process, please contact us at:

  • questions@toddler-computergames.com
  • Or call 503 371 0795

    GENERAL INFORMATION

    PLEASE BE ADVISED THAT YOUR ORIGINAL SHIPPING COSTS WHEN YOU PURCHASED YOUR PRODUCT(S) ARE NOT REFUNDABLE!

    If you exchange any item because of a manufacturer defect, or a damaged product through no fault of your own, or a wrong item being shipped, Toddler-Computer Games will pay your shipping for the replacement.

    We would like to ask your patience during the refund period (DOES NOT INCLUDE SOFTWARE). Please allow 4-10 weeks for the refund process. Some credit card companies require an additional 7-10 business days to process the refund after Toddler-Computer Games sends them the information.

    We intend to process your request for a refund (DOES NOT INCLUDE SOFTWARE) on the same business day that we receive it. If we receive your request on a holiday or a weekend, we will expedite your request on the next business day. We will contact you by E-mail when we have submitted your request. If your refund was processed and it does not show on your credit card statement, please contact the credit card company.

    25% - 35% RE-STOCKING FEES

    THERE IS A 25% RE-STOCKING FEE ON ALL RETURNED MERCHANDISE (DOES NOT INCLUDE DEFECTIVE MERCHANDISE).

    THERE IS A 35% RE-STOCKING FEE ON OUR FURNITURE (DOES NOT INCLUDE DEFECTIVE MERCHANDISE).

    If you choose to return your product(s), you will have to pay 25% (35% FOR THE FURNITURE) of the purchase price for each item you return. We will deduct these fees before we issue a product credit within our store.

    The shipping costs to return the product(s) will be your responsibilty as well.

    It is important that you make your selections carefully before you order. Please feel free to contact us with any questions.

    TECH SUPPORT

    We do not provide any type of technical support. All of your questions need to be addressed to the manufacturer. You should receive instructions for calling their tech support with your product. If you are not making any progress, please contact us and we will try to help.

    TAXES

    You will pay no sales tax for your orders because we have our business in Oregon.

    OUT OF STOCK AND BACK ORDER POLICY

    If you place an order and the product is out of stock, we will immediately E-mail you when this situation comes to our attention and we will inform you when we expect to have the merchandise back in stock again. We will hold your order and try to avoid charging your card but, unfortunately, it might happen.

    If you do not want to wait until the product arrives, which is usually 7-10 business days, let us know about your decision. We will cancel your order and we will immediately arrange to have your credit card credited. We will E-mail you when we have begun the process to credit your card.

    PLEASE NOTE: If we know that we are out of stock, you will notice that there will be no order button for that product on the descripition page. We apolgize in advance for the inconvience of these situations.

    SPECIAL ORDERS

    If you do not find what you are looking for at Toddler-Computer Games, please let us know and we will make every effort to special order the product you want.

    PAYMENT METHODS

    We accept:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Yahoo! Pay Direct
  • Yahoo! Wallet
  • Phone orders: 1-503-371-0795
  • Fax orders 1-503-371-0795
  • CANCELING ORDERS

    We process most of our orders Monday thru Friday between 9:00 A.M. and 10:00 A.M. Pacific Time. If you choose to cancel your order, contact us by E-mail or phone and we will try our best to cancel it.

    10% Discount For Schools-Libraries-Learning Institutions

    We accept PayPal

    Official PayPal Seal

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    Thank You For Visiting Toddler-Computer Games!